Set inside the Case Processing Centre of Immigration Canada, this hybrid-workplace comedy mines the absurdity and heart of bureaucracy in the era of Teams calls, kitchen-table offices, and rigid SOPs. The show balances sharp, character-driven humor with moments of real emotional weight, using the rhythms of government work—intake queues, policy updates, and infinite acronyms—as the backdrop for a story about identity, loyalty, and the messy, human side of immigration. It's light on its feet, quick with the jokes, and unafraid to pause for the truth beneath the form letters.

A Tamil-Canadian immigration officer quietly unraveling. Professionally, he's stalled; personally, he's disconnected—from his work, his family, and the ideals that drew him to public service. When his best friend and cubicle confidant, Raj Nowak, is tapped as acting Team Lead, the old easy dynamic hardens into hierarchy. Jealousy creeps in, and Roger's safe routines crack.

A Scottish refugee with a past as an eco-saboteur and a name that turns every meeting into a punchline and a powder keg. Assigned to Roger's caseload, John needs a guide to Canada as much as he needs a shot at status. Against every rule in the manual, Roger becomes an unlikely mentor: part settlement coach, part moral compass, part student himself. As John grapples with accountability for his actions and the weight of his chosen cause, he pushes Roger to confront the difference between enforcing the rules and upholding the values behind them.

A razor-sharp, competitive paralegal who is the external force pressing for outcomes—on time, on paper, by the book. She's both foil and mirror: a reminder that efficiency without empathy can be cruelty, and that compassion without rigor can collapse the system.

Roger's best friend and cubicle confidant, newly tapped as acting Team Lead. Learning to lead while trying not to lose his friend, he must choose between protecting his unit's metrics and protecting the people inside it.

When John's case becomes a minor media flashpoint—his infamous name, his eco-activism, his Scottishness in a multicultural mosaic—the CPC turns into a pressure cooker. Policy clamps down. Headlines, office gossip, and remote-work misfires fuel misunderstandings. Roger's mentorship, well-intentioned and increasingly visible, starts to look like career suicide.

He's caught between his duty to the institution, loyalty to Raj, rivalry with Preethi, and the life-altering outcome for John: protection and a chance to belong, or removal and a return to danger. The season builds to a high-stakes hearing and an even higher-stakes decision: will Roger play it safe, or step into the grey to do what he believes is right?

Immigration speaks directly to today's audiences—those living hybrid lives, navigating cultural pluralism, and questioning the systems meant to serve us. It treats immigration not as a shouting match but as a human story, with jokes that land and truths that linger. In a moment when identity is both a badge and a battleground, this series offers a fresh, funny, and deeply Canadian lens on belonging, friendship, and the fragile line between policy and people.